Quick guide to resolving uploaded part errors
3D Hubs detects numerous errors instantly after you upload your file. This helps us ensure that your files are ready for manufacturing and to keep the communication needed before manufacturing efficient.
Part is too large
Some manufacturing technologies are limited by the size of the build plate. Please change your part dimensions or select a different manufacturing process.
File is too large
The upper limit for the file size is 128Mb. If your CAD file exceeds this limit, please make sure the export settings are correct. If you are trying to upload a full assembly, split your file into individual parts and upload them separately.
Multiple parts detected
This means we have detected multiple separate geometries in your file. If you are trying to upload a full assembly, split your file into individual parts and upload them separately.
File is empty
This means that we were not able to detect any geometry in your CAD file. Make sure your file is exported correctly and try to upload it again.
Unsupported file format
We support most of the common CAD formats for CNC machining. STL and OBJ files are not suitable for CNC machining as they lack the precision required by our suppliers.
Model can not be parsed
This is a often a sign of a corrupted file. Make sure all the surfaces are stitched and your file is exported correctly.
File processing failed
If the processing of your file failed, the issue is most likely on our side. Wait for a bit and try to upload the file again.
Missing custom material name
When choosing 'Custom material' as an option, you have to specify the desired material name in the right section of your part. Leaving this field empty will result in an error.
Missing technical drawing
By indicating that your part contains threads or tight tolerances, technical drawing becomes a requirement. See how to attach a technical drawing to your part.
In case your error persists, please contact us at firstname.lastname@example.org
When all errors are resolved, you can select a material for your parts.